Refund policy

The client can obtain a full refund of their order if they request it before their coach and nutrition expert have fully created and added their sports and nutrition programs to the schedule in their dedicated space on their app. Alternatively, the client is eligible for a full refund if they request it within 7 days of placing their order.

The client can also receive a full refund for their program if they see no physical progress after completing the program in full. A refund request for this reason must be made within 30 days from the end of the program to be considered valid.
The program is considered to be fully completed by the client only if they have completed each sports session and consumed each meal as planned in their program, have confirmed each of their sports sessions and each of their meals in the app (validation in the app must be done throughout the program), and have provided their coach with their updated weight along with a front and profile photo every week (allowing the coach to adjust the program based on the client’s progress).